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Unify Disability Services

It starts with you

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Unify is an organisation that was started by passionate individuals with a common purpose – to provide quality care to those in need. With over 40 years of combined experience within the disability industry, the roll-out of the NDIS was a provided opportunity to see this into fruition. Since then, we have supported hundreds of individuals and families, provided meaningful positions and careers for many staff, offered a range of multidisciplinary services and serviced over 250 suburbs within Victoria. With an ever-growing team of dedicated staff, our goal to provide meaningful support to individuals with disabilities remains strong.

The Challenge

Unify Disability Services was facing significant issues with its online presence. Their website was slow, poorly designed, and lacked a clear focus on educating NDIS participants and support coordinators. The lack of clarity and ease of use was hindering growth and reducing the number of applications for their positions. The client expressed frustration at the slow pace of growth and the inefficiency of their existing digital infrastructure.

The Solution

Our team took on the challenge of designing a custom website optimised for both desktop and mobile, using the WordPress CMS. This choice empowered the client to manage and create content efficiently, offering a more dynamic and engaging user experience.

One of the key features we implemented was a live wait time feature. This innovative addition provided immediate information to users about how long they would need to wait to access specific services. This transparency not only improved user experience but also increased trust in Unify Disability Services.

We also integrated a complex form app to facilitate the referral process. Users could fill out specific referral forms, which then generated custom service agreements for them to read and sign. This streamlined the administrative process, resulting in significant time savings for the company and a more user-friendly experience for clients.

The Results

The impact of the new website was immediate and significant. Online referrals increased by an impressive 389% within a year. The streamlined application process led to an influx of career applications, bolstering the Unify team’s capabilities. The improved efficiency and growth enabled the client to open two additional offices within 18 months, extending their reach and ability to serve the community.

Moreover, user behaviour on the new site shows a positive trend. The number of pages users view in a session increased by over 63%, suggesting that our UX-focused design improved site navigation and page discoverability. The bounce rate decreased by over 70%, too.

+389%
More referrals

The revamp of Unify’s website led to a 389% increase in online referrals and substantial growth that enabled two new offices within 18 months

+63%
User Engagement

User engagement also improved significantly, with a 63% increase in page views and a 70% decrease in bounce rate, indicative of a successful UX design.

What the client has said

“Web Divine has been instrumental in revolutionising our online presence. Their expertise in web design, combined with their intuitive understanding of our needs, resulted in a website that not only looks fantastic but also greatly enhances our service delivery. I wholeheartedly recommend Web Divine to any organisation looking to truly elevate their digital platform.”

Michael Tawdrous

Director, Unify Disability Services

Let's discuss how we can increase your site's efficiency, user engagement, and ultimately, your revenue.

Are you ready to experience the transformative results that Eagle Auto Parts achieved with Web Divine? Imagine a custom-built website that not only increases your sales but also provides you with an efficient inventory management system, reduces unnecessary operational costs, and enhances your overall customer engagement. Our team at Web Divine is committed to creating tailored solutions that drive growth and efficiency for your business. Don’t let high platform fees and an inefficient website hold you back. Contact us today and embark on a journey towards a more profitable and efficient digital operation. Your success story could be the next one we share!

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What our wonderful clients say

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384 Keilor Road
 
Niddrie VIC 3042

We’re obsessed with crafting heavenly digital experiences for our clients’ customers.

Welcome to Web Divine, Melbourne’s premier web design and development studio with over 7 years of experience. Our avant-garde approach and expert team are committed to crafting captivating digital solutions, propelling your business to new heights of online success.

Combining creativity, technology, and customer focus, we deliver mesmerising web designs, applications and e-commerce solutions that outshine competitors and delight customers. Our enchanting user experiences and cutting-edge tech ensure future-proof websites that support your business goals, be it minimalist portfolios or elaborate e-commerce sites.

Transcend to the celestial realm with Web Divine as your digital partner and experience extraordinary online success.

To your continued success and unlimited prosperity,

 

 

 

 

 

 

Fady Ilias
Director & Head of Growth

We’re obsessed with crafting heavenly digital experiences for our clients’ customers.

Welcome to Web Divine, Melbourne’s premier web design and development studio with over 7 years of experience. Our avant-garde approach and expert team are committed to crafting captivating digital solutions, propelling your business to new heights of online success.

 

Combining creativity, technology, and customer focus, we deliver mesmerising web designs, applications and e-commerce solutions that outshine competitors and delight customers. Our enchanting user experiences and cutting-edge tech ensure future-proof websites that support your business goals, be it minimalist portfolios or elaborate e-commerce sites.

 

Transcend to the celestial realm with Web Divine as your digital partner and experience extraordinary online success.

 

To your continued success and unlimited prosperity,

 

 

 

 

Fady Ilias
Director & Head of Growth

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