Pay as you go
For a one-off fix or change. We tell you what it will take before we start.
$150an hour
- No commitment
- An estimate before any work starts
- Billed for the time used
Web app support from a team that reads the code first
The developer who built your portal or internal tool has moved on, and nobody wants to touch it. Our Melbourne team takes over custom web applications, fixes what's broken and keeps building on them, for businesses across Australia.
- React
- Next.js
- Node.js
Customer portals, internal tools and custom software in React, Next.js and Node.
The developer who built your app
Last active 3 weeks ago
Friday
Hi, dealers can't log in to the portal since this morning.
Monday
Orders are stuck. Is anyone maintaining this?
Thursday
Hello?
Delivered. No reply.
Then you call Web Divine
Web Divine support team
Hi, it's the Web Divine team. Give us access to the code and the hosting, and tell us when it started. We'll read through it and tell you what we find before we change anything.
Replied
Sound familiar?
Most people who call our team about support start with one of these four sentences.
“The developer who built it has moved on.”
We take over apps written by someone else. We read the code first, so you know what you actually have.
“An integration stopped working and orders are stuck.”
We trace which side changed, repair the connection, and put a check in place so you hear about it before your customers do.
“We have a list of features nobody is building.”
Keep a retainer or a pack of hours with us and the list starts moving, in the order that matters to the business.
“It has got slower as we've grown.”
We find where the time is going, whether that's the database, the code or the hosting, and fix that part.
Everything between your domain and your customer
A web app is screens, logic, data and the services wired into it, usually built by someone who is no longer around. Our team looks after the whole stack, so there's one place to call.
Screens and user experience
The parts your staff and customers use every day, made clearer and quicker to work with.
Features and business rules
Bug fixes and new features, built to match how your business actually runs.
Integrations and APIs
The connections to your store, accounting, shipping and email services, kept working when either side changes.
Logins and permissions
Who can get in and what they can see. Fixed when it locks people out, tightened when it lets too much through.
Database and data
Your records kept safe, backed up and quick to query as they grow.
Hosting and deployments
Where the app runs and how changes reach it, set up so a fix can go live without taking the app down.
Domain and DNS
Who owns the domain, where it points and when it renews. We untangle it when you're moving away from another provider.
Taking over a web app someone else built
You don't need the original developer, and you don't need to rebuild. This is how it goes.
- 1
Tell us what's wrong
A call or a message is enough to start. Tell us what the app does and what has stopped working.
- 2
We read the code before we quote
You give us access to the code and the hosting. We review how it's built and tell you plainly what state it's in.
- 3
A safe copy first
We set up a copy to work on, so fixes are tested before they reach your users.
- 4
Kept moving
Keep a pack of hours or a monthly retainer with us for fixes and new features as you need them.
Three ways to pay for support
The same team does the work whichever you choose. The more you commit to, the lower the hourly rate.
All prices are in AUD, plus GST.
Hours pack
Pre-paid hours at a lower rate. Send work through as it comes up.
$1,250for 10 hours
$125 an hour
- Valid for 6 months
- Use it for anything: fixes, changes or new features
- No monthly commitment
5 hours $625, 10 hours $1,250, 20 hours $2,500.
Get an hours packMonthly retainer
Time reserved with our team every month, at our lowest rate.
from$550a month
$110 an hour
- Light, about 5 hours$550
- Standard, about 10 hours$1,100
- Growth, about 20 hours$2,200
3-month minimum. Billed monthly for the hours used; unused hours don't roll over.
Ask about a retainerPlanning something bigger, like a redesign or a rebuild? We scope it first, then quote a fixed price. See typical website costs.
Something's wrong right now
App down, logins failing, or orders stuck?
Call our team. We'll tell you what we can do and what it's likely to take.
Have these ready if you can:
- 1What the app does
- 2Where it's hosted, if you know
- 3When it started
What it's like when someone finally picks it up
5.031 Google reviews“We reached out to Web Divine after our existing web agency ignored multiple requests.
The team picked things up immediately, kept us updated, and delivered the website changes quickly and exactly as asked. Professional, responsive, and easy to work with. We’re extremely happy with the result and the experience. If you need a reliable team that gets things done, Web Divine is it. Highly recommended.”
“Unreal service from the team at Web Divine! They’re super helpful & responsive. Overall, I highly recommend Web Devine for anyone looking to create a professional, user-friendly website that stands out from the crowd. With their expertise and attention to detail, you can trust them to deliver outstanding results every time.”
“I had a great experience working with Web Divine a skilled and responsive digital website agency. They listened to my needs and provided valuable suggestions, kept me updated on progress, and delivered a high-quality website that exceeded my expectations. Highly recommended.”
“We engaged Web Divine to redesign our website with a focus on improving our branding, SEO, and overall user experience. They were easy to work with, took the time to understand our business, and delivered a clean, modern site that better reflects who we are as an ICT company. The LinkedIn integration is a nice touch, making it easier to connect with our audience and showcase what we do. We’ve also seen improvements in how the site presents in search, and the structure now supports both client engagement and general enquiries more effectively. Communication was straightforward, feedback was handled quickly, and the whole process felt well managed from start to finish. A solid team if you’re looking for a practical, well-executed website uplift.”
Worth reading before you call
DevelopmentShopify vs a custom website: an honest guide for Australian businesses
Shopify suits most Australian online stores, but not all of them. Here is what it handles well, where its real limits are, what a custom build costs to own, and the middle paths that often beat both.
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BusinessYour privacy policy has a new deadline: automated decisions from 10 December 2026
From 10 December 2026, many Australian businesses must explain in their privacy policy where software, AI or even a spreadsheet makes significant decisions about people. Here is who it applies to and what to do before the deadline.
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StrategyWhy is my website not converting? How to find the real problem and fix it
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Questions people ask before they switch
Tap a question to see our answer.
Web Divine support team
Answers to the usual questions
Yes. We start by reading the code and checking the hosting, then tell you plainly what state it's in and what it needs. We only start changing things once you've seen that.
We build in React, Next.js and Node, and that's where we're strongest. If your app is written in something else, ask us; we'll tell you honestly whether we're the right team for it.
You do. You keep ownership of the code, the data and the accounts it runs on, and we hand over clean, documented work.
Our standard rate is $150 an hour. Pre-paid hours packs bring that down to $125 an hour (5 hours for $625, 10 hours for $1,250, 20 hours for $2,500), and monthly retainers to $110 an hour, from $550 a month. All prices are plus GST. Bigger projects are scoped first, then quoted at a fixed price.
A pack is pre-paid hours you draw down whenever you need them. A retainer reserves time with our team every month at a lower hourly rate, with a 3-month minimum. Retainers are billed monthly for the hours actually used, and unused hours don't roll over.
Hours packs are valid for 6 months from the day you buy them, and you can use them for any work: fixes, changes, improvements or new features. There's no monthly commitment.
Yes. Hours packs and retainers cover any work: fixes, improvements or new features. Larger pieces are scoped first, then quoted at a fixed price.
Not quite your setup?
The same team supports these too.
- Website supportAny website, whoever built it: fixes, changes, hosting and domains. Any platform Hosting and domains Sites we didn't build
- WordPress supportUpdates, security, fixes, hosting and a monthly care plan. Updates and security Hacked-site clean-up Care plan from $49
- WooCommerce supportCheckout, payment and shipping problems, slow stores and broken updates. Checkout fixes Slow stores Order sync
- Shopify supportTheme fixes, app conflicts, speed, tracking and checkout issues. Theme fixes App conflicts Tracking and pixels
We support websites for businesses in Melbourne, Sydney, Brisbane, Geelong and across Australia.
Tell us what's going on with your site
A short call with the team who would actually fix it. You'll get a straight answer on what it needs and what it's likely to take.