WordPress support from a team that actually replies

Your developer has gone quiet, an update broke something, or small changes take weeks. Our team provides WordPress support and maintenance for businesses in Melbourne and across Australia, including on sites we didn't build.

Get help with your site 0426 219 629

WordPress
WooCommerce

WordPress, WooCommerce and custom themes. Built by us or by someone else.

Your last developer

Last active 3 weeks ago

Monday

Hi, the contact form has stopped sending. Can you take a look?

Thursday

Following up on the form. Customers say they can't reach us.

The following Tuesday

Hello? Is anyone there?

Delivered. No reply.

Then you call Web Divine

Web Divine support team

Hi, it's the Web Divine team. Send us the login and tell us when it stopped. We'll back the site up first, then find what broke.

Replied

Sound familiar?

Most people who call our team about support start with one of these four sentences.

“My developer has stopped replying.”
We take over WordPress sites built by someone else, including the tangle of logins, hosting and domain that usually comes with them.
“An update broke something and I don't know what.”
We take a backup, find what changed and repair it. Then we keep updates on a schedule, so it doesn't catch you out again.
“Small changes take weeks.”
On the care plan, small content changes are part of the service. You send it once and it gets done.
“I think the site's been hacked.”
We clean it up, restore from a backup where there is one, and close the gap that let it happen.

Everything between your domain and your customer

A WordPress site is a stack of parts from different makers, and it usually breaks where two of them meet. Our team looks after the whole stack, so there's one place to call.

Content and small changes
New opening hours, a new team member, a price update. On the care plan, small changes are part of the service, not a new quote each time.
Forms, bookings and tracking
The things that quietly stop working: enquiry forms, booking links, analytics. We fix them, then test that enquiries really arrive.
Plugins
Updated every month on the care plan, so known security holes don't sit open.
Theme and custom code
When an update breaks the layout or a feature, we find what changed and repair it.
WordPress and WooCommerce
The platform itself kept current, and its user accounts kept in order.
Hosting, SSL and backups
Hosting on a Sydney-based server, the SSL certificate managed for you, and a backup taken every day.
Domain and DNS
Who owns the domain, where it points and when it renews. We untangle it when you're moving away from another provider.

Taking over a WordPress site someone else built

You don't need to rebuild, and you don't need to know what's wrong. This is how it goes.

1
Tell us what's wrong
A call or a message is enough to start. You don't need to know the technical name for it.
Site check
HostingFine
DomainFine
UpdatesOverdue
BackupsNone found
2
We look before we quote
We check the site, the plugins, the hosting and the domain, then tell you plainly what it needs.
3
Backup first, then the urgent fix
Nothing gets touched until there's a copy we can roll back to.
4
Kept looked after
Move onto the care plan, keep a pack of hours with us, or call when you need us.

Three ways to pay for support

The same team does the work whichever you choose. The more you commit to, the lower the hourly rate.

All prices are in AUD, plus GST.

Pay as you go

For a one-off fix or change. We tell you what it will take before we start.

$150an hour

No commitment
An estimate before any work starts
Billed for the time used

Tell us what you need

Hours pack

Pre-paid hours at a lower rate. Send work through as it comes up.

$1,250for 10 hours

$125 an hour

Valid for 6 months
Use it for anything: fixes, changes or new features
No monthly commitment

5 hours $625, 10 hours $1,250, 20 hours $2,500.

Get an hours pack

Monthly retainer

Time reserved with our team every month, at our lowest rate.

from$550a month

$110 an hour

Light, about 5 hours$550
Standard, about 10 hours$1,100
Growth, about 20 hours$2,200

3-month minimum. Billed monthly for the hours used; unused hours don't roll over.

Ask about a retainer

For WordPress sites

Hosting and care plan

Everything that keeps a WordPress site online, backed up and current, for one fixed monthly fee. It sits alongside any of the options above.

$49a month

Hosting on a Sydney-based server
A backup taken every day
SSL certificate managed for you
Plugin updates every month
Small content changes when you need them

Ask about the care plan

Planning something bigger, like a redesign or a rebuild? We scope it first, then quote a fixed price. See typical website costs.

Something's wrong right now

Site down, hacked, or showing a security warning?

Call our team. We'll tell you what we can do and what it's likely to take.

Have these ready if you can:

1Your website address
2Who hosts it, if you know
3When it started

Web Divine support line

0426 219 629

Call now Send the details

What it's like when someone finally picks it up

5.031 Google reviews

“We reached out to Web Divine after our existing web agency ignored multiple requests.
The team picked things up immediately, kept us updated, and delivered the website changes quickly and exactly as asked. Professional, responsive, and easy to work with. We’re extremely happy with the result and the experience. If you need a reliable team that gets things done, Web Divine is it. Highly recommended.”

George korfiasGoogle review

“Unreal service from the team at Web Divine! They’re super helpful & responsive. Overall, I highly recommend Web Devine for anyone looking to create a professional, user-friendly website that stands out from the crowd. With their expertise and attention to detail, you can trust them to deliver outstanding results every time.”

Natalie ThabetGoogle review

“I had a great experience working with Web Divine a skilled and responsive digital website agency. They listened to my needs and provided valuable suggestions, kept me updated on progress, and delivered a high-quality website that exceeded my expectations. Highly recommended.”

Jodey CornwallGoogle review

“We engaged Web Divine to redesign our website with a focus on improving our branding, SEO, and overall user experience. They were easy to work with, took the time to understand our business, and delivered a clean, modern site that better reflects who we are as an ICT company. The LinkedIn integration is a nice touch, making it easier to connect with our audience and showcase what we do. We’ve also seen improvements in how the site presents in search, and the structure now supports both client engagement and general enquiries more effectively. Communication was straightforward, feedback was handled quickly, and the whole process felt well managed from start to finish. A solid team if you’re looking for a practical, well-executed website uplift.”

Jenny JarvisGoogle review

Worth reading before you call

Development

WordPress security updates, September 2026: what to do now

Two WordPress security releases in six days, plus an Elementor Pro flaw hit by close to 190,000 attacks in five days. What changed, and what to do today.

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Strategy

Why is my website not converting? How to find the real problem and fix it

Getting visitors but not enquiries? The fix depends on the cause. Here is how to tell whether it is the traffic, the offer, trust, friction, speed or broken tracking, with a checklist you can run on your own site this week.

8 min readRead more

Business

Your privacy policy has a new deadline: automated decisions from 10 December 2026

From 10 December 2026, many Australian businesses must explain in their privacy policy where software, AI or even a spreadsheet makes significant decisions about people. Here is who it applies to and what to do before the deadline.

7 min readRead more

Questions people ask before they switch

Tap a question to see our answer.

Web Divine support team

Answers to the usual questions

Yes. A lot of our WordPress support starts that way. We look over the site, the plugins, the hosting and the domain first, tell you what we found, and take a backup before changing anything.

Hosting on a Sydney-based server, a backup taken every day, SSL certificate management, plugin updates every month and small content changes when you need them. It's $49 a month plus GST, for WordPress sites.

Our standard rate is $150 an hour. Pre-paid hours packs bring that down to $125 an hour (5 hours for $625, 10 hours for $1,250, 20 hours for $2,500), and monthly retainers to $110 an hour, from $550 a month. All prices are plus GST. Bigger projects are scoped first, then quoted at a fixed price.

Hours packs are valid for 6 months from the day you buy them, and you can use them for any work: fixes, changes, improvements or new features. There's no monthly commitment.

No. We can fix and look after a WordPress site where it's hosted now. If the hosting itself is the problem we'll say so, and moving to our Sydney-based hosting is an option, not a condition.

Yes. Call us on 0426 219 629. We clean the site, restore from a backup where one exists, update what was out of date and close the gap that let it happen.

No. You keep ownership of your domain, your site and your data. Pay-as-you-go and hours packs have no ongoing commitment, and a retainer has a three-month minimum, after which you can stop whenever you like.

Something else? Ask us directly