Pay as you go
For a one-off fix or change. We tell you what it will take before we start.
$150an hour
- No commitment
- An estimate before any work starts
- Billed for the time used
Website support from a team that picks up the phone
The site is down, the developer has gone quiet, or there's a list of changes nobody gets to. Our team provides website support and maintenance for businesses in Melbourne and across Australia, whoever built the site.
- WordPress
- WooCommerce
- Shopify
- React
WordPress, Shopify, WooCommerce, React and custom-built sites.
Your web person
Last active 3 weeks ago
Monday
Hi, the website has been down since this morning. Can you check?
Tuesday
Still down. Customers are calling us about it.
Friday
Hello? Is anyone looking at this?
Delivered. No reply.
Then you call Web Divine
Web Divine support team
Hi, it's the Web Divine team. Send us your web address and tell us who hosts it. We'll find out what's actually wrong before anything gets changed.
Replied
Sound familiar?
Most people who call our team about support start with one of these four sentences.
“The site's down and I don't know who to call.”
Call us. We work out whether it's the hosting, the domain or the site itself, and tell you plainly.
“Nobody knows who owns the domain.”
We trace who holds the domain, the hosting and the logins, and help you get them back under your control.
“Our web person has moved on.”
We take over sites built by someone else, including the tangle of logins that comes with them.
“Small changes take weeks.”
Keep a pack of hours with us and send changes through as they come up.
Everything between your domain and your customer
A website is a stack of parts owned by different people, and it usually breaks where two of them meet. Our team looks after the whole stack, so there's one place to call.
Content and small changes
New opening hours, a new team member, a price update. Send it through and it gets done.
Forms, bookings and tracking
The things that quietly stop working: enquiry forms, booking links, analytics. We fix them, then test that enquiries really arrive.
Design and front-end code
Layout bugs, slow pages and anything that looks wrong on a phone.
Integrations and APIs
The connections to your CRM, booking system, payment gateway or accounting software, kept working when either side changes.
The platform or custom build
WordPress, WooCommerce, Shopify, or a custom React or Next.js application. We work in all of them.
Hosting, SSL and backups
Where the site lives and how it's backed up. We fix it where it is, or move it if the hosting is the problem.
Domain and DNS
Who owns the domain, where it points and when it renews. We untangle it when you're moving away from another provider.
Taking over a site someone else built
You don't need to rebuild, and you don't need to know what's wrong. This is how it goes.
- 1
Tell us what's wrong
A call or a message is enough to start. You don't need to know the technical name for it.
- 2
We look before we quote
We check the site, the hosting and the domain, then tell you plainly what it needs.
- 3
Backup first, then the urgent fix
Nothing gets touched until there's a copy we can roll back to.
- 4
Kept looked after
Keep a pack of hours with us, move to a monthly retainer, or call when you need us.
Three ways to pay for support
The same team does the work whichever you choose. The more you commit to, the lower the hourly rate.
All prices are in AUD, plus GST.
Hours pack
Pre-paid hours at a lower rate. Send work through as it comes up.
$1,250for 10 hours
$125 an hour
- Valid for 6 months
- Use it for anything: fixes, changes or new features
- No monthly commitment
5 hours $625, 10 hours $1,250, 20 hours $2,500.
Get an hours packMonthly retainer
Time reserved with our team every month, at our lowest rate.
from$550a month
$110 an hour
- Light, about 5 hours$550
- Standard, about 10 hours$1,100
- Growth, about 20 hours$2,200
3-month minimum. Billed monthly for the hours used; unused hours don't roll over.
Ask about a retainerFor WordPress sites
Hosting and care plan
Everything that keeps a WordPress site online, backed up and current, for one fixed monthly fee. It sits alongside any of the options above.
$49a month
- Hosting on a Sydney-based server
- A backup taken every day
- SSL certificate managed for you
- Plugin updates every month
- Small content changes when you need them
Planning something bigger, like a redesign or a rebuild? We scope it first, then quote a fixed price. See typical website costs.
Something's wrong right now
Site down, hacked, or showing a security warning?
Call our team. We'll tell you what we can do and what it's likely to take.
Have these ready if you can:
- 1Your website address
- 2Who hosts it, if you know
- 3When it started
What it's like when someone finally picks it up
5.031 Google reviews“We reached out to Web Divine after our existing web agency ignored multiple requests.
The team picked things up immediately, kept us updated, and delivered the website changes quickly and exactly as asked. Professional, responsive, and easy to work with. We’re extremely happy with the result and the experience. If you need a reliable team that gets things done, Web Divine is it. Highly recommended.”
“Unreal service from the team at Web Divine! They’re super helpful & responsive. Overall, I highly recommend Web Devine for anyone looking to create a professional, user-friendly website that stands out from the crowd. With their expertise and attention to detail, you can trust them to deliver outstanding results every time.”
“I had a great experience working with Web Divine a skilled and responsive digital website agency. They listened to my needs and provided valuable suggestions, kept me updated on progress, and delivered a high-quality website that exceeded my expectations. Highly recommended.”
“We engaged Web Divine to redesign our website with a focus on improving our branding, SEO, and overall user experience. They were easy to work with, took the time to understand our business, and delivered a clean, modern site that better reflects who we are as an ICT company. The LinkedIn integration is a nice touch, making it easier to connect with our audience and showcase what we do. We’ve also seen improvements in how the site presents in search, and the structure now supports both client engagement and general enquiries more effectively. Communication was straightforward, feedback was handled quickly, and the whole process felt well managed from start to finish. A solid team if you’re looking for a practical, well-executed website uplift.”
Worth reading before you call
StrategyWhy is my website not converting? How to find the real problem and fix it
Getting visitors but not enquiries? The fix depends on the cause. Here is how to tell whether it is the traffic, the offer, trust, friction, speed or broken tracking, with a checklist you can run on your own site this week.
8 min readRead more
DevelopmentWordPress security updates, September 2026: what to do now
Two WordPress security releases in six days, plus an Elementor Pro flaw hit by close to 190,000 attacks in five days. What changed, and what to do today.
8 min readRead more
DevelopmentShopify is retiring script tags: what store owners need to do before March 2027
Since 1 October, Shopify apps can no longer add script tags, and on 1 March 2027 existing ones stop loading altogether. Here is what that could break on your store, and how to check before it does.
7 min readRead more
Questions people ask before they switch
Tap a question to see our answer.
Web Divine support team
Answers to the usual questions
Yes. A lot of our support work starts that way. We look over the site, the hosting and the domain first, tell you what we found, and take a backup before changing anything.
WordPress and WooCommerce, Shopify, and custom-built sites and web apps in React and Next.js. If yours is built on something else, ask us; we'll tell you honestly whether we're the right team for it.
Our standard rate is $150 an hour. Pre-paid hours packs bring that down to $125 an hour (5 hours for $625, 10 hours for $1,250, 20 hours for $2,500), and monthly retainers to $110 an hour, from $550 a month. All prices are plus GST. Bigger projects are scoped first, then quoted at a fixed price.
A pack is pre-paid hours you draw down whenever you need them. A retainer reserves time with our team every month at a lower hourly rate, with a 3-month minimum. Retainers are billed monthly for the hours actually used, and unused hours don't roll over.
Hours packs are valid for 6 months from the day you buy them, and you can use them for any work: fixes, changes, improvements or new features. There's no monthly commitment.
No. We can fix and look after a site where it's hosted now. If the hosting itself is the problem we'll say so, and moving it is an option, not a condition.
No. You keep ownership of your domain, your site and your data. Pay-as-you-go and hours packs have no ongoing commitment, and a retainer has a three-month minimum, after which you can stop whenever you like.
Not quite your setup?
The same team supports these too.
- WordPress supportUpdates, security, fixes, hosting and a monthly care plan. Updates and security Hacked-site clean-up Care plan from $49
- WooCommerce supportCheckout, payment and shipping problems, slow stores and broken updates. Checkout fixes Slow stores Order sync
- Shopify supportTheme fixes, app conflicts, speed, tracking and checkout issues. Theme fixes App conflicts Tracking and pixels
- Web app supportPortals, internal tools and custom software another developer left behind. Inherited code Integrations New features
We support websites for businesses in Melbourne, Sydney, Brisbane, Geelong and across Australia.
Tell us what's going on with your site
A short call with the team who would actually fix it. You'll get a straight answer on what it needs and what it's likely to take.