Pay as you go
For a one-off fix or change. We tell you what it will take before we start.
$150an hour
- No commitment
- An estimate before any work starts
- Billed for the time used
WooCommerce support from a team that keeps the checkout working
An update broke the checkout, the store has slowed to a crawl, or orders have stopped reaching your accounts. Our Melbourne team provides WooCommerce support and maintenance for stores across Australia, including the ones we didn't build.
- WooCommerce
- WordPress
WooCommerce on WordPress, with the payment, shipping and accounting tools around it.
The developer who built your store
Last active 3 weeks ago
Monday
Hi, orders are going through with no shipping charge since the update.
Tuesday
We're paying for delivery on every order. Can you look at this?
The following Monday
Hello? Is anyone there?
Delivered. No reply.
Then you call Web Divine
Web Divine support team
Hi, it's the Web Divine team. Send us the login and tell us which update it was. We'll back the store up first, then find what changed in the checkout.
Replied
Sound familiar?
Most people who call our team about support start with one of these four sentences.
“An update broke the checkout.”
We take a backup, find which update changed what, and repair it. Then we test a real order from cart to confirmation.
“The store has slowed to a crawl.”
We find what's dragging it down, whether that's a plugin, the hosting or a catalogue that has outgrown its setup, and fix that.
“Orders aren't reaching our accounts or stock system.”
We trace where the connection broke and get orders flowing again, to your accounting, shipping or stock software.
“The developer who built it has moved on.”
We take over WooCommerce stores built by someone else, including the logins, hosting and payment accounts that come with them.
Everything between your domain and your customer
A WooCommerce store is WordPress, a stack of extensions and the payment and shipping services wired into it. It usually breaks where two of them meet. Our team looks after the whole stack.
Products and content
New products, prices, categories and pages. Send it through and it gets done.
Order emails and tracking
Order confirmations that stop sending and sales that stop being counted. We fix them, then test with a real order.
Extensions and plugins
Kept up to date, and checked against each other before an update reaches your checkout.
Theme and custom code
When an update breaks the layout or a feature, we find what changed and repair it.
Checkout, payments and shipping
Payment gateways, shipping rates, tax and discount rules checked when something stops adding up.
WordPress, hosting and backups
The platform kept current, on hosting that can carry the store, with a backup taken every day.
Domain and DNS
Who owns the domain, where it points and when it renews. We untangle it when you're moving away from another provider.
Taking over a WooCommerce store someone else built
Your store keeps trading while we work. This is how it goes.
- 1
Tell us what's wrong
A call or a message is enough to start. You don't need to know the technical name for it.
- 2
We look before we quote
We check the store, its extensions, the hosting and the payment setup, then tell you plainly what it needs.
- 3
Backup first, then the urgent fix
Nothing gets touched until there's a copy we can roll back to.
- 4
Kept looked after
Move onto the care plan, keep a pack of hours with us, or call when you need us.
Three ways to pay for support
The same team does the work whichever you choose. The more you commit to, the lower the hourly rate.
All prices are in AUD, plus GST.
Hours pack
Pre-paid hours at a lower rate. Send work through as it comes up.
$1,250for 10 hours
$125 an hour
- Valid for 6 months
- Use it for anything: fixes, changes or new features
- No monthly commitment
5 hours $625, 10 hours $1,250, 20 hours $2,500.
Get an hours packMonthly retainer
Time reserved with our team every month, at our lowest rate.
from$550a month
$110 an hour
- Light, about 5 hours$550
- Standard, about 10 hours$1,100
- Growth, about 20 hours$2,200
3-month minimum. Billed monthly for the hours used; unused hours don't roll over.
Ask about a retainerFor WordPress sites
Hosting and care plan
Everything that keeps a WordPress site online, backed up and current, for one fixed monthly fee. It sits alongside any of the options above.
$49a month
- Hosting on a Sydney-based server
- A backup taken every day
- SSL certificate managed for you
- Plugin updates every month
- Small content changes when you need them
Planning something bigger, like a redesign or a rebuild? We scope it first, then quote a fixed price. See typical website costs.
Something's wrong right now
Checkout broken, payments failing, or orders not coming through?
Call our team. We'll tell you what we can do and what it's likely to take.
Have these ready if you can:
- 1Your store address
- 2What changed recently
- 3When it started
What it's like when someone finally picks it up
5.031 Google reviews“We reached out to Web Divine after our existing web agency ignored multiple requests.
The team picked things up immediately, kept us updated, and delivered the website changes quickly and exactly as asked. Professional, responsive, and easy to work with. We’re extremely happy with the result and the experience. If you need a reliable team that gets things done, Web Divine is it. Highly recommended.”
“Unreal service from the team at Web Divine! They’re super helpful & responsive. Overall, I highly recommend Web Devine for anyone looking to create a professional, user-friendly website that stands out from the crowd. With their expertise and attention to detail, you can trust them to deliver outstanding results every time.”
“I had a great experience working with Web Divine a skilled and responsive digital website agency. They listened to my needs and provided valuable suggestions, kept me updated on progress, and delivered a high-quality website that exceeded my expectations. Highly recommended.”
“We engaged Web Divine to redesign our website with a focus on improving our branding, SEO, and overall user experience. They were easy to work with, took the time to understand our business, and delivered a clean, modern site that better reflects who we are as an ICT company. The LinkedIn integration is a nice touch, making it easier to connect with our audience and showcase what we do. We’ve also seen improvements in how the site presents in search, and the structure now supports both client engagement and general enquiries more effectively. Communication was straightforward, feedback was handled quickly, and the whole process felt well managed from start to finish. A solid team if you’re looking for a practical, well-executed website uplift.”
Worth reading before you call
DevelopmentShopify vs WooCommerce for Australian Stores
Both platforms can run a great store. The right choice comes down to who owns the maintenance, what your total cost of ownership really is, and how you plan to grow.
8 min readRead more
DevelopmentWordPress security updates, September 2026: what to do now
Two WordPress security releases in six days, plus an Elementor Pro flaw hit by close to 190,000 attacks in five days. What changed, and what to do today.
8 min readRead more
StrategyWhy is my website not converting? How to find the real problem and fix it
Getting visitors but not enquiries? The fix depends on the cause. Here is how to tell whether it is the traffic, the offer, trust, friction, speed or broken tracking, with a checklist you can run on your own site this week.
8 min readRead more
Questions people ask before they switch
Tap a question to see our answer.
Web Divine support team
Answers to the usual questions
Yes. We check the store, its extensions, the hosting and the payment setup first, tell you what we found, and take a backup before changing anything.
We take a full backup before any change, and test the checkout with a real order afterwards. For bigger changes we work on a copy of the store first, so customers never see work in progress.
Yes. We regularly connect stores to accounting software, shipping services, payment gateways and stock systems, and repair those connections when an update breaks them.
Our standard rate is $150 an hour. Pre-paid hours packs bring that down to $125 an hour (5 hours for $625, 10 hours for $1,250, 20 hours for $2,500), and monthly retainers to $110 an hour, from $550 a month. All prices are plus GST. Bigger projects are scoped first, then quoted at a fixed price.
Hours packs are valid for 6 months from the day you buy them, and you can use them for any work: fixes, changes, improvements or new features. There's no monthly commitment.
Sometimes. WooCommerce gives you more control and no platform fees; Shopify takes hosting, security and updates off your plate. We build on both, so we'll tell you honestly which suits your store, and we can migrate it if moving makes sense.
No. You keep ownership of your domain, your site and your data. Pay-as-you-go and hours packs have no ongoing commitment, and a retainer has a three-month minimum, after which you can stop whenever you like.
Not quite your setup?
The same team supports these too.
- Website supportAny website, whoever built it: fixes, changes, hosting and domains. Any platform Hosting and domains Sites we didn't build
- WordPress supportUpdates, security, fixes, hosting and a monthly care plan. Updates and security Hacked-site clean-up Care plan from $49
- Shopify supportTheme fixes, app conflicts, speed, tracking and checkout issues. Theme fixes App conflicts Tracking and pixels
- Web app supportPortals, internal tools and custom software another developer left behind. Inherited code Integrations New features
We support websites for businesses in Melbourne, Sydney, Brisbane, Geelong and across Australia.
Tell us what's going on with your site
A short call with the team who would actually fix it. You'll get a straight answer on what it needs and what it's likely to take.