Pay as you go
For a one-off fix or change. We tell you what it will take before we start.
$150an hour
- No commitment
- An estimate before any work starts
- Billed for the time used
Shopify support from a team that knows the platform
A theme update broke the storefront, an app is slowing everything down, or the person who built the store has moved on. We're a Melbourne Shopify Partner, and our team provides Shopify support and maintenance for stores across Australia, including the ones we didn't build.
- Shopify
Shopify stores, custom themes and apps. Built by us or by someone else.
The developer who built your store
Last active 3 weeks ago
Monday
Hi, add to cart stopped working after the theme update.
Wednesday
We're losing orders. Can someone look at this?
The following Monday
Hello?
Delivered. No reply.
Then you call Web Divine
Web Divine support team
Hi, it's the Web Divine team. Send us a collaborator invite and tell us when it started. We'll work on a copy of your theme, so the live store isn't touched until it's fixed.
Replied
Sound familiar?
Most people who call our team about support start with one of these four sentences.
“A theme update broke my store.”
We work on a copy of the theme, find what the update changed, and publish the fix once it's tested.
“The store is slow and I don't know which app is doing it.”
We find the app or script that's dragging the store down, and remove what you're paying for but not using.
“The developer who built it has moved on.”
We take over stores built by someone else. You stay the owner; we work through a collaborator account.
“My tracking has stopped working.”
Shopify is retiring script tags, and older tracking breaks with them. We move it onto Shopify's pixels and check that sales are being counted again.
Everything between your domain and your customer
A Shopify store is your theme, a pile of apps and a set of settings, each made by someone different. It usually breaks where two of them meet. Our team looks after the whole stack.
Products, collections and content
New products, collection changes, banners and pages. Send it through and it gets done.
Tracking and pixels
Google, Meta and other tracking moved off script tags and onto Shopify's own pixel system, then tested end to end.
Apps
We find the app that's slowing the store or clashing with the theme, and remove what you're paying for but not using.
Theme and custom code
Fixes and new sections built on a copy of your theme, so the live store isn't touched until they're ready.
Checkout and payments
Payment, shipping and discount settings checked when something stops adding up.
Shopify plan and settings
Staff accounts, permissions and settings kept in order. We'll tell you honestly whether you need a bigger plan.
Domain and DNS
Who owns the domain, where it points and when it renews. We untangle it when you're moving away from another provider.
Taking over a Shopify store someone else built
Your store keeps selling the whole way through. This is how it goes.
- 1
Tell us what's wrong
A call or a message is enough to start. You don't need to know the technical name for it.
- 2
We look before we quote
You send a collaborator invite. We check the theme, the apps and the settings, then tell you plainly what it needs.
- 3
A copy of the theme first
We work on a duplicate, so your live store keeps selling while we fix it.
- 4
Kept looked after
Keep a pack of hours with us, move to a monthly retainer, or call when you need us.
Three ways to pay for support
The same team does the work whichever you choose. The more you commit to, the lower the hourly rate.
All prices are in AUD, plus GST.
Hours pack
Pre-paid hours at a lower rate. Send work through as it comes up.
$1,250for 10 hours
$125 an hour
- Valid for 6 months
- Use it for anything: fixes, changes or new features
- No monthly commitment
5 hours $625, 10 hours $1,250, 20 hours $2,500.
Get an hours packMonthly retainer
Time reserved with our team every month, at our lowest rate.
from$550a month
$110 an hour
- Light, about 5 hours$550
- Standard, about 10 hours$1,100
- Growth, about 20 hours$2,200
3-month minimum. Billed monthly for the hours used; unused hours don't roll over.
Ask about a retainerPlanning something bigger, like a redesign or a rebuild? We scope it first, then quote a fixed price. See typical website costs.
Something's wrong right now
Checkout broken, store down, or orders not coming through?
Call our team. We'll tell you what we can do and what it's likely to take.
Have these ready if you can:
- 1Your store address
- 2What changed recently
- 3When it started
What it's like when someone finally picks it up
5.031 Google reviews“We reached out to Web Divine after our existing web agency ignored multiple requests.
The team picked things up immediately, kept us updated, and delivered the website changes quickly and exactly as asked. Professional, responsive, and easy to work with. We’re extremely happy with the result and the experience. If you need a reliable team that gets things done, Web Divine is it. Highly recommended.”
“Unreal service from the team at Web Divine! They’re super helpful & responsive. Overall, I highly recommend Web Devine for anyone looking to create a professional, user-friendly website that stands out from the crowd. With their expertise and attention to detail, you can trust them to deliver outstanding results every time.”
“I had a great experience working with Web Divine a skilled and responsive digital website agency. They listened to my needs and provided valuable suggestions, kept me updated on progress, and delivered a high-quality website that exceeded my expectations. Highly recommended.”
“We engaged Web Divine to redesign our website with a focus on improving our branding, SEO, and overall user experience. They were easy to work with, took the time to understand our business, and delivered a clean, modern site that better reflects who we are as an ICT company. The LinkedIn integration is a nice touch, making it easier to connect with our audience and showcase what we do. We’ve also seen improvements in how the site presents in search, and the structure now supports both client engagement and general enquiries more effectively. Communication was straightforward, feedback was handled quickly, and the whole process felt well managed from start to finish. A solid team if you’re looking for a practical, well-executed website uplift.”
Worth reading before you call
DevelopmentShopify is retiring script tags: what store owners need to do before March 2027
Since 1 October, Shopify apps can no longer add script tags, and on 1 March 2027 existing ones stop loading altogether. Here is what that could break on your store, and how to check before it does.
7 min readRead more
DevelopmentShopify vs a custom website: an honest guide for Australian businesses
Shopify suits most Australian online stores, but not all of them. Here is what it handles well, where its real limits are, what a custom build costs to own, and the middle paths that often beat both.
8 min readRead more
DevelopmentMigrating to Shopify Without Losing Your SEO
Replatforming to Shopify is where hard-won rankings get quietly destroyed. Here's the checklist we use to move stores across without losing traffic.
7 min readRead more
Questions people ask before they switch
Tap a question to see our answer.
Web Divine support team
Answers to the usual questions
Yes. We check the theme, the apps and the settings first, tell you what we found, and work on a copy of the theme so the live store isn't touched until the fix is ready.
Through a Shopify collaborator account. You approve our request from your Shopify admin, you stay the store owner, and you never have to share your own password.
It can be. Shopify apps can no longer add script tags, and existing ones stop loading on 1 March 2027. If your Google or Meta tracking was installed that way, it needs moving to Shopify's pixel system. We can check and move it for you.
Our standard rate is $150 an hour. Pre-paid hours packs bring that down to $125 an hour (5 hours for $625, 10 hours for $1,250, 20 hours for $2,500), and monthly retainers to $110 an hour, from $550 a month. All prices are plus GST. Bigger projects are scoped first, then quoted at a fixed price.
A pack is pre-paid hours you draw down whenever you need them. A retainer reserves time with our team every month at a lower hourly rate, with a 3-month minimum. Retainers are billed monthly for the hours actually used, and unused hours don't roll over.
Hours packs are valid for 6 months from the day you buy them, and you can use them for any work: fixes, changes, improvements or new features. There's no monthly commitment.
Yes. We migrate from WooCommerce, Magento, BigCommerce and custom platforms, carrying over products, customers and orders and redirecting old URLs so you keep your search rankings.
Not quite your setup?
The same team supports these too.
- Website supportAny website, whoever built it: fixes, changes, hosting and domains. Any platform Hosting and domains Sites we didn't build
- WordPress supportUpdates, security, fixes, hosting and a monthly care plan. Updates and security Hacked-site clean-up Care plan from $49
- WooCommerce supportCheckout, payment and shipping problems, slow stores and broken updates. Checkout fixes Slow stores Order sync
- Web app supportPortals, internal tools and custom software another developer left behind. Inherited code Integrations New features
We support websites for businesses in Melbourne, Sydney, Brisbane, Geelong and across Australia.
Tell us what's going on with your site
A short call with the team who would actually fix it. You'll get a straight answer on what it needs and what it's likely to take.